NewAigent Terms of Service

By creating an account, buying, booking an appointment or using the tools of NewAigent, you accept these Terms of Service and the Privacy Notice.

If you do not agree with any part, do not use the service.

You must have the legal capacity to contract under the law that applies to you.

Each business creates its own subdomain (for example, clinic.newaigent.com) and administrator credentials.

• Passwords: you are responsible for keeping them safe and for everything done with your account.

• Security notices: report any unauthorized use right away to soporte@newaigent.com.

• True data: you must give accurate and current information when registering your business and billing details.

NewAigent offers monthly subscription plans in Mexican pesos. The current plans, their price, what each includes and the number of conversations per month are shown on the pricing page when you subscribe.

• Billing: the subscription is charged through Stripe. Prices say whether they include VAT.

• Automatic renewal: the subscription renews at the start of each period unless you cancel before the cutoff date.

• Cancellation: you can cancel at any time from the dashboard. Your access stays active until the end of the period you already paid.

• One-time setup fee: some plans may include a one-time implementation charge (WhatsApp connection, catalog and calendar setup). It is shown before you pay, together with its refund conditions.

• Trial: if we offer a trial period, its length and what it includes are stated.

The WhatsApp assistant and Newy AI use language models. They can make mistakes: you are responsible for reviewing the information you publish (prices, hours, policies) and for attending to your customers when the assistant cannot.

• Plan limit: each plan includes a number of conversations per month. When it is reached, the assistant may pause until the next period or until you upgrade your plan. The conditions for extra usage are stated on the pricing page.

• Protective pause: when the included usage runs out, related campaigns and automations pause to avoid unauthorized charges.

• The assistant does not replace medical, legal or financial advice.

• Your customers' data: you are the responsible party. You must have your own privacy notice and, for health data, your patients' express consent. The platform includes the notice and the consent box in the booking flow.

• Messages: you must have your customers' consent to send them reminders and WhatsApp messages.

• Content: you are responsible for what you publish and for what you promise your customers.

• NewAigent acts as a processor: it handles the data on your behalf and under your instructions, as set out in the Privacy Notice.

• Appointments: if you turn on confirmation, appointments not confirmed in time are cancelled automatically. You set the times in the dashboard.

The assistant uses WhatsApp, which belongs to Meta and has its own rules.

• Meta may limit or suspend a number if it considers its policies are not followed. NewAigent does not control that decision.

• We do not guarantee message delivery or the continuity of the business's number.

• You are responsible for using your number in line with WhatsApp's policies.

For purchases inside a business's store:

• The business (each independent business) is the seller and is responsible for the quality, warranty and delivery of its products and services.

• NewAigent provides the technology and is not responsible for courier delays, stock shortages or commercial disputes between buyers and businesses.

• Cancellations and refunds follow each store's policy.

By using the service you agree not to:

• Sell illegal goods, controlled medicines without a prescription, weapons or material that infringes intellectual property rights.

• Send spam or unsolicited messages, or violate Meta or WhatsApp policies.

• Attempt prompt injection, jailbreaks or reverse engineering against the assistant or the APIs.

• Try to get around the separation between businesses to see other businesses' data.

If you break these rules, we may suspend or cancel the account without a refund.

• Business brand and data: the owner keeps its trademarks, logos, photos and its customers' data.

• Platform: NewAigent keeps the rights to the software, interfaces, code and the Newy AI trademark.

• While your subscription is in force, you have a limited, non-exclusive, non-transferable and revocable license to use the software.

We provide the service with our best technical effort, without guaranteeing that it will be available continuously or error free.

The service is provided "as is" and "as available". To the extent the law allows, we are not liable for indirect damages, lost revenue or interruptions caused by third parties (Meta, WhatsApp, Google, model providers or payment gateways).

Our total liability to you for any claim will not exceed what you paid in the last 3 months of service.

You can end the service at any time. We may also suspend it if you break these terms.

When it ends, you can ask for your business data to be handed over or deleted, as set out in the Privacy Notice.

These terms are governed by the laws of the United Mexican States.

Any dispute will first be addressed through good-faith mediation. If there is no agreement within 30 calendar days, the parties submit to the competent courts of the operating company's address.